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Live Remote Assistance
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| Do you
need a quick solution to a technical problem? With our
live remote-assistance tool, the Department personnel can
view your desktop and share control of your mouse and
keyboard to get you on your way to a solution. |
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How It Works:
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Step 1: |
Once
you are on the phone with Department Personnel,
you will be directed back to this page after you are provided you with a unique
connection code. You will then enter the code in the
field below and click the Click Here button to
initiate the screen-sharing session. |
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Step 2: |
You
are prompted to download a small virus-free plug-in. |
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Step 3: |
With
your permission, the Department support representative can view
your screen and share control of your mouse and
keyboard. |
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Step 4: |
You
are in full control of your computer at all times. You
always have overriding control of your mouse and
keyboard, and you can end the screen-sharing session at
any time. |
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